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Frequently Asked Questions
How long does shipping take and how can I track my order?▼
Orders typically arrive within 3-7 business days. Once shipped, you will receive a tracking number via email to monitor your package's journey in real-time.
What is your return policy if I am not satisfied?▼
We offer a 30-day money-back guarantee. If you are not completely satisfied, simply contact our support team to initiate a return for a full refund or exchange.
Which payment methods do you accept for purchases?▼
QCY Official accepts all major credit cards, PayPal, and Apple Pay. Our checkout process is fully encrypted to ensure your financial information remains secure and private.
How do you ensure the quality of your electronic products?▼
Every QCY product undergoes rigorous testing for durability and performance. We provide a 12-month warranty to ensure you receive the highest quality audio experience and reliable electronics.
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